- This is the tool used
to manage the information used to manage IT infrastructures for
companies deploying IT Infrastructure to run their businesses.
- The
IT professional can access their clients’ IT Asset information from any
computer or mobile device with access to the Internet. The IT
Professional can utilize this to reduce time needed to locate
appropriate information to facilitate support, make recommendations on
technology, and identify issues before they become critical to their
client.
- In the event that the
technician will be unavailable during a period of time, the IT
professional can make their clients’ information available to a partner
as he/she chooses.
An
Independent IT Pro can create IT Service Company of
his own and once he creates an ITSC he’ll be the owner of the same. IT
Pro can edit his account’s/company’s details and can manage clients
detail also.
An
ITSC owner
can maintain an IT staff by adding IT Pros. An email will be generated
for each IT Pro (Under IT staff) wherein they will be provided with a
unique password to manage their individual accounts.
ITSC owner can share the same client between IT Pros by client sharing. He can also maintain a
Resource Library wherein documents of type Service Level Agreements, Contracts, Receipts, and Quotes can be downloaded.
A
client of an IT Pro or
an ITSC is the one who seeks IT Services. A client can add employees
for his company and can edit/remove employees’ details.
Ticket details along with the status and
count of active tickets (With open status) will be displayed in this dashboard.
A client can be shared by other IT Pros also by
client sharing, managed by an independent IT Pro or an ITSC owner.
This
IT Pro can be independent who eventually creates
an ITSC of his own. This can also be employed by an IT Services company
or a person employed in an IT department for a client. An IT pro can
maintain an IT Team by creating one and requesting various other IT
Pros to join the team. An email will be generated for the same, to all
invitees, to join the team.
Tickets
that are assigned to any IT pro can be closed/cancelled, or can be kept
on hold as per the priority, by IT Pro himself .An IT pro is also
responsible for the Clients Asset Management (hardware management and
system profile) and vendor management (one who provides services to the
client).Employees can be added by him to work for a specific client.
An IT pro can send an email with a URL to a potential subscriber of
similar account type for a financial benefit under referral system.
An
employee is created by an IT Pro for client company
or by a client or by an admin. He will be one who can manage his
account details and can raise tickets with status on-hold an employee
can not edit any of his ticket details, any changes by admin, on any of
the ticket would be seen in employee dashboard.
Administrator of a client company is an authorized person to
review or approve tickets
raised by his employees besides maintaining his employees’ data. Once a
ticket is created by an employee, that ticket will automatically
visible in admin dashboard. An admin can assign an IT Pro (who will try
to work it out), changes the severity after reviewing it and changes
the status to open /closed /cancelled. An admin can create more
employees for his company, who can also work as an admin.
