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Accessibility Testing for Websites

Project Name: CRM Application


Company is the worldwide leader in on-demand customer relationship management (CRM) services. More companies trust their vital customer and sales data to salesforce.com than any other CRM company in the world.

This application is an online customer relationship management service that makes in house tools obsolete. Salesforce.com lets companies of any size securely access, manage, and share sales information.

Project Overview

In the past fifteen years, both the United States and International governments have developed legislation to ensure equal rights for people with disabilities, including equivalent access to electronic and information technology.

The NFB provides a certification program for web sites that have successfully completed an audit for accessibility to individuals that are blind.

The NFB certification criteria are usability based and require that the site be usable within two major assistive technologies and that all use cases of the site can be executed in both types of assistive technologies. 

We tested the website of Sales Force.com for these criteria.


In this project we needed to prepare Use Case Document, Module list and Testing Checklist.

The creation of Use Case document and Testing of is a bit challenging because it involves all the steps require to navigate a web-page for the disabled users and to test/mark various violations that can cause hindrance from accessing the website.

The challenging task was to create the Use-case explaining each step for doing On-line transaction, as these transactions are very risky.

Compatibility testing is critical for the client as incompatibility can lead to revenue loss, punitive damages.


The process of Web Content Accessibility testing comprises of: 

1. Preparation of Use cases:
Use cases are prepared to describe the steps of the important processes of the application in such a manner that a disabled person is able to complete the process without any difficulty or failure. Even a small mistake in the description can result in the user ending up on an entirely different page or performing a different action than what was intended.

2. Module list: The Module list contains the screenshots of the screens that appear due to navigation or action performed on the application and the steps of navigation performed to reach the screen. The idea is to select all the screens for testing which have complex page structure and can cause hindrances for the disabled users.

3. Manual and Automatic testing: The modules selected in the “Module list” are manually and with automatic tools against violations as described in the accessibility guidelines related to navigation, keyboard accessibility, simulated controls, data tables, form fields, JavaScript, frames, etc.

4. Preparation of Manual Testing Notes: This document contains the prominent examples of each violation of the accessibility guidelines that were found while manual and automatic testing of the screens of the application selected in Module list.

Selection of Use cases and modules for Module list is of great importance.

We had to make sure that our use cases cover all the key features of the application and that the goal of each use case is successfully achieved by the disabled user.

While selecting the modules for Module list, we try to cover all the screens with complex page structure for testing so that we report all the features which do not follow the accessibility guidelines.

The report is used to either redesign those features or provide the accessibility options to disabled users for accessing those features.

Technology Used

  • Manual Testing,
  • DEV Partner
  • IE DOM Inspector
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